Refund policy

This return policy is only applicable to European Countries. We do not accept or offer any returns or refunds outside Europe.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at oliviakilmory@gmail.com or from your 'orders' tab, if you are logged in. We’ll send instructions on how and where to send your package. Return shipping is handled by the costumer, only after receiving the item and confirming the condition of the same can we process the return and only the original shipping cost.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note: returns or refunds claims made using AI-images or AI-modified images will not be accepted. Any attempted to misrepresent the item may result in a permanent ban from the shop.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at oliviakilmory@gmail.com.